6 September, Intellix A/S makes intelligent customer solution for Swedish web portal


Swedish insurance customers from DIAL are guided to the proper, individual insurance by Danish developed artificial intelligence

Copenhagen, 06 September 2000: Intellix A/S signs contract with Swedish insurance company DIAL to provide intelligent software to DIAL's web portal.

The initial order has a value of several million Danish Kroner. With the Intellix solution on the web portal the insurance customer can easily find the best possible insurance policy without necessarily speaking to an insurance agent.

On the contrary to other solutions presently on the market, the Intellix solution uses artificial intelligence during the dialog with the customer, guiding him/her quickly to an individual recommendation.

Initially, DIAL will use the Intellix solution to offer the company's car insurances. The artificial intelligence in the Intellix solution shortens the web portals dialogue with the customer and quickly guides the customer to the best possible insurance solution.

The solution gives DIAL's customers the possibility of reporting and treating damage claims themselves, without direct contact with the company's personnel. For DIAL, the Intellix solution is an important supplement to the company's other customer communication channels. By Christmas DIAL will be using Intellix software to sell the company's other insurance products via the web portal.

- The solution gives DIAL a wide range of advantages. The customers can explore the insurance market from their home computer, and the company is available outside normal office hours, says Managing Director of Intellix, Ole Rønberg adding:

- Presumably the greatest advantage in the Intellix solution is that it creates an overview of the insurance company's expert knowledge. The sum of knowledge from every insurance agent in the company is gathered in one solution. If conditions in the insurance market change the company can easily adjust its case treatment process to handle the situation. Changes call for a slight adjustment in the relevant information that is already entered into the system.

To try the solution you will have to choose any of the categories; 'Personbil/lätt lastbil', 'Bil', 'Hem og Villa', 'Hem i hyrd bostad', 'Hem i bostadsrätt', 'Endast villa', 'Bil' (notification of claim) and then choose any Swedish post number, e.g. 11441. The solution is in Swedish only. See, www.dial.se

Further information: Managing Director - Ole Rønberg or Marketing Coordinator - Tora Klevås, Tel. +45 70 23 37 00

Intellix A/S provides knowledge management solutions to the financial sector. The company has a subsidiary in Holland and will soon have a subsidiary in Sweden.

DIAL is a subsidiary of the Norwegian-Swedish insurance company, If. DIAL has a market share of 4,5 pct in the car insurance segment in Sweden.