18 February 2002, Completion of Intellix A/S' project for If Insurance

Intellix A/S has finalised the most comprehensive project in the history of the company, for Nordic insurance giant If.
The primary goal of the project has been to reduce the throughput time, i.e. the duration of case handling, and hence return faster results to customers and reduce dialog time to a minimum, saving both employees and customer's precious time.

The solution is one of the most advanced systems for registration and handling of claims ever created and gives insurance experts the power to easily update all changes in business policies throughout If's numerous branches in Norway. Even more important, customers will now experience a uniform and streamlined dialog and more efficient handling while submitting claims.

If started system implementation in December 2001. A team of specialists has been touring Norway, setting up the system in at least one branch every week. At the moment only two branches of If Norway still remain outstanding, and If has begun planning the implementation of the system in the Swedish branches of the insurance company.

According to If's project schedule, full implementation should be accomplished by the end of February. However, at the time our Newsletter went to press, the system was already being utilised in the area of private insurance and more than 2500 cases have been registered and handled by the system. Recently, the number of average handlings pr. day exceeded 110 cases and this figure is increasing every day.

The responses have been remarkably positive, judging from the amount of support requests the team receives. Employees have adopted the system and are satisfied with the fact that even rather complex cases can be handled by it. And If seems to be able to fulfil the strategic objectives of handling claims in a uniform, streamlined manner and to deliver an efficient and rapid service.