Intellix implements support solution SplitMediaLabs, Inc.


Copenhagen, August 12, 2011

Intellix was chosen by SplitMediaLabs to provide a fully automated technical support solution to provide best practice advice to users of its XSplit Broadcaster solution. SplitMediaLabs has developed a unique live video streaming application used by tens of thousands of users all over the word.

SplitMediaLabs, CTO. Mr. Henrik Levring, says:

“With our growing user base and increased demand for support we needed to find a solution that automatically can assist users in tracing and resolving technical issues affecting the quality of their live video stream production. This will relieve our experts from trivial problem solving and provides our users with quicker support and trouble shooting – When its live its live and issues can rarely wait to be resolved.

The Intellix Designer product is unique and unmatched by any other product that we know of, so the choice was simple. Not only will the finished expertise model become a tremendous help for our users, but at the same time even our most decorated experts gain a deeper understanding of the cause and effect of issues often faced by users.

Per Schmidt, CEO Intellix, says:

"For over a decade Intellix has delivered solutions for decision intelligence to banking, insurance, process industry and now also for health care. Therefore we were extremely happy to be able to demonstrate our product suite’s – Intellix Designer and Intellix Expertise Server – capabilities in a new business area and to a company located in Asia – a region where Intellix never before had any sales to."

We are having requests from other companies in Asia and Middle East for automation of customer support centers, but SplitMediaLabs was the one to come in first. 

About SplitMediaLabs

SplitmediaLabs Limited is an innovative, Hong Kong based software company specializing in the development of applications and technology that enables rich media to be used for visual presentation and communication.