Customer loyalty
Exploit the freedom to react quickly to your customers' changing needs.
The best way to obtain customer loyalty is to provide every customer with
excellent service. Using Intellix solutions, you will be able to understand
your customers at a new level. Our goal is to help you obtain more knowledge
about your core business, and directly use this knowledge to provide your
customers with enhanced service.
Faster training
Train new employees in less time (cut costs) and get them to work
sooner (increase revenue). Intellix's technology shortens training times
and reduces the risk of new employees making errors in their work. New
employees can access your entire core competence from their first day
on the job. Intellix also lets you train existing employees quickly and
easily in new areas of your business, resulting in a more flexible work
force.
Empowerment of business people
The business people who use Intellix solutions can create and maintain
business knowledge without help from IT professionals. This allows the
IT department to concentrate on technical tasks, while business professionals
who know everything about your business are the ones who create the model
of your core competence. As a result, the system they help create for
their own use is tailored exactly to their needs.
Easy maintenance
Using Intellix solutions your company's working processes will be
modified and made more efficient. A self-running model of core competence
is created that automatically stores the knowledge you gain from each
interaction with a customer. Furthermore, when you decide to make changes
to company best practice, you can update the changes continually in an
easy and efficient manner that will instantly take effect throughout your
company. These changes also can be made by the business professionals
who use the system, ensuring fast reaction times to new market conditions,
cost structures, macro-economic conditions, and to changes in legislation.
Knowledge sharing
Intellix solutions give you the ability to share knowledge much more
efficiently than ever before within your company. We can help you make
your company's knowledge more accessible, and make it easier to use. Uniquely,
the knowledge and experience within a company can be shared with every
employee, putting expert knowledge within the reach of non-experts. Intellix
promotes growth in intellectual capital, which is your company's most
valuable asset.
Quality circle
In theory the more you interact with your customers, the more your
company's knowledge should increase. In practice, however, this doesn't
always happen. A key employee could leave your company and valuable knowledge
of an important customer could be lost to you. Intellix solutions reduce
the risk of this happening. Using an Intellix solution, you can add your
company's interaction with every customer automatically to your core competence,
whether it occurs on the Internet or using another media. Put simply,
Intellix's technology captures your experience with each customer, and
adds that experience to your knowledge. You can then use this knowledge
in the future to provide enhanced service to your customers, creating
a built-in quality circle.
Media independent
By creating a model of your core competence, Intellix's technology
helps you formalise your entire company's knowledge, making it portable.
Your company's competence becomes free from time, place, and media limitations.
Once you have formalised your core competence you can easily use it in
a new medium. This means you can share powerful advice tools made by Intellix
solutions with subsidiary companies or business partners. Intellix solutions
let you take full advantage of media independence to share your knowledge.
Previous page
|
