Keeping track of, or just identifying what serves as an organisation's competitive edge often gets lost in the daily battle to maintain and grow the business. The advent of e-commerce has levelled the playing field, making the need to capture, organise, and distribute knowledge a critical capability that could make the difference between business success and failure.

Professor Kenton Graviss of Indiana University Southeast presents a case study on C. Lee Cook, part of Dover Resources Company, an engineering company dealing in the area of compressors and pumps.

C. Lee Cook has, with Intellix's technology and the help of Professor Graviss, developed a knowledge model that is an example of how an organisation's expertise, structured into a knowledge domain, can be preserved and managed. The purpose is to provide a simple approach for identifying and organising that expertise and to preserve it in a readily accessible format.

Read the case and learn more about the benefits C. Lee Cook achieved: identification of critical expertise, its organisation and preservation, revelation of the importance of specific knowledge, discovery of knowledge gaps, identification of areas needing technology maintenance, and creation of an accessible knowledge base to support consistent recommendations and communications.

In addition, the results have the potential for supporting business functions related to web commerce, promotion, training, and research, and development.

"Simple, Small-scale Knowledge Engineering for preserving Institutional Expertise" - A Case Study by Kenton Graviss, Ph.D., Professor at Indiana University Southeast, Dept. of Computer Science.

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