If recognised a need to increase efficiency in their claims calls centres, but at the same time, maintain or improve customer service levels. This combined with a management desire to be able to react in a timelier manner to the changing business environment led them to select Intellix as a core component of their solution.

If implemented Intellix as an intelligent decision support solution, putting structure into the interview process, and providing the capability to handle claims registration & validation as well as providing extensive integration to and between core legacy systems.

The Intellix solution today runs in 8 call centres throughout Norway, supporting more than 350 users who register an average of 600 new claims daily. More or less the same system is to be rolled out into Sweden in the first half of 2003, a tribute to the successes experienced in Norway.

Since implementation, If has experienced general increases in customer satisfaction levels as a result of shorter, error-free handling times. Procedural changes can now be implemented almost overnight, and on top of this, If has experienced significant yearly cost reductions.

With 3.7 million customers and 8,000 employees If property and casualty insurance is the largest P&C insurance company in the Nordic region.

See company webpage: www.if.no